About Wider Circle
Wider Circle works with health plans across the US to deliver a unique community care program that connects and unites vulnerable populations for better health. Centered around trusted relationships and through its technology platform, Wider Circle connects health plan members with familiar neighbors to inform, support, and motivate one another, empowering them to be more proactive about their health.
We spoke with Danielle Eldridge, HR L&D Lead & LMS Administrator at Wider Circle, about how TalentLMS helped transform her organization’s learner engagement initiatives. This opened the doors for deeper, more expansive self-paced training possibilities powered by TalentLMS’s AI course creator and library of ready-made courses.
Scaling training with TalentLMS
Wider Circle relies on online training to ensure employees, contractors stay aligned on compliance and internal processes. As a growing organization, their previous tool eventually fell short of their needs.
Limited reporting failed to provide them with the insights necessary to support learner development effectively. Without insights, Danielle and her team couldn’t accurately assess how to better shape their courses to meet their learners’ evolving upskilling needs. Paired with their previous solution’s unintuitive navigation, learner engagement declined, with fewer logins and course completions.
The organization’s previous solution also lacked diverse on-demand training content, prompting them to explore options that would help enrich their course selection while reengaging their learners.
This ultimately led Wider Circle to seek a solution that could scale alongside their program while offering robust tools and content to bolster their existing training.
TalentLMS’s intuitive navigation, customizable reporting features, AI course creator, and extensive library of soft skills courses perfectly met their needs. And as they continued to evaluate TalentLMS, it became clear they had found the better fit.
A user interface that’s easy to learn, easy to master
Wider Circle initially used TalentLMS with its legacy interface. However, after trying out its new interface, they loved what they saw in its modernized design and revamped navigation. Danielle and her team decided to make the new interface their organization’s go-to choice, as it’s a significant step forward compared to the legacy interface’s design.
Once they started using it, learners also found TalentLMS’s new interface more engaging than the organization’s previous training solution. Accessing courses became much easier, allowing learners to confidently navigate their new online training platform.
“TalentLMS’s user-friendliness really contributes to our learners’ engagement.”
Diving into training data with TalentLMS’s reports
Wider Circle provides training to full-time employees, contractors, and volunteers. This means they needed a highly customizable reporting tool to instantly access the right training data. Danielle found TalentLMS’s customizable reports invaluable for both their functionality and ease of use, in no small part thanks to TalentLMS’s revamped interface.
“The new interface is eye-catching and allows for smooth reports management.”
With TalentLMS’s reports, she can quickly access and tailor insights based on specific users, courses, and other parameters to assess the progress of Wider Circle’s training. Thanks to scheduled reports, managers across the organization can also stay up to date on training progress without needing to log in to the portal themselves.
“TalentLMS’s reports take manual admin out of the equation.”
Maximizing engagement by categorizing training courses
When Wider Circle transitioned from their previous training platform, they didn’t start creating courses from scratch. Instead, they successfully migrated their compliance, onboarding, and refresher courses into their new TalentLMS portal.
Given the variety and volume of their courses, they wanted to keep them neatly organized at all times. TalentLMS’s categories allowed them to group courses by job roles and departments, ensuring learners could clearly find the right training on their own. And by using TalentLMS’s branches, Wider Circle created sub-portals for different types of learners, such as active staff and former employees seeking additional training for new roles. Volunteers are also given access to a large selection of ready-made courses through a dedicated sub-portal to help expand their personal and professional skill sets.
Tailoring training to each audience now allows them to minimize overlap and maximize engagement across the organization. And by seamlessly assigning courses with TalentLMS’s intuitive automations to save time, their training management has become more streamlined than ever.
“It doesn’t take an IT professional to train with TalentLMS, anyone can do it!”
Deploying brand-new training with TalentLMS’s AI course creator
With engaging training now in place, Danielle and her team started exploring ways to maximize the potential of their new solution. As they were outlining the content needed for this program, Wider Circle also began testing TalentLMS’s AI course creator. With it, Danielle quickly generated the exact training content she needed.
Soon, they had built entire new courses from scratch. As she explained, “We were able to use TalentLMS’s AI course creation tools to enhance and speed up how we create training content”. The ability to combine the generated course with images, videos, and other elements to enrich the learner experience with a focus on interactivity was a standout feature for the team.
To ensure learners progressed through the course methodically, the team used sections within TalentLMS’s AI course creator. Sections encourage learners to focus on a single part of the course at a time before moving on to the next. This structured approach helped learners walk through the content in a logical, pre-determined order, which ensured they better understood and retained the information.
“TalentLMS’s AI course creator helped us save precious time in creating our new training program.”
Danielle and her team have developed 16 courses as part of the new training program, providing new hires with a role-specific, customized onboarding experience.
Built using TalentLMS’s AI course creator, these units are also easy for instructors to update periodically. Thanks to its intuitive design and diverse selection of content types, including quizzes, step-by-step processes, multimedia, and more, the content stays fresh and relevant with minimal effort.
Sign up for a forever-free account.
No credit card required.
Expanding upskilling opportunities with ready-made courses
Initially, Wider Circle sought an online training platform to host the courses they had already built. However, discovering TalentLMS’s library of ready-made courses opened the door to new training opportunities.
“TalentLMS caught our eye with its rich collection of interactive bite-sized courses.”
Built with bite-sized learning in mind, TalentLMS’s library of ready-made courses makes learning feel less demanding and more manageable with quick bursts of training. To introduce these courses in an engaging way, Danielle designed a scavenger hunt with fun activities for users to discover the exciting learning opportunities available to them.
She utilized TalentLMS’s group keys to do so. These customizable phrases allow learners to unlock different groups of courses all at once with a single key. With them, learners could easily access courses, streamlining course assignments and aligning them with specific goals set by Danielle and her team while giving learners a sense of achievement in unlocking their training.
“We’re always finding creative new ways to include TalentLMS’s ready-made courses in our daily activities.”
Laying the groundwork for the future with TalentLMS
Looking ahead, Danielle and her team have ambitious plans for TalentLMS, using it to reinforce and expand collaboration between their call center staff and field teams. The goal is to foster ongoing, hands-on communication and team building while ensuring that the experience is never overwhelming for the participants.
To do so, they’ll organize on-demand sessions using TalentLMS’s Instructor-Led Training (ILT) features. With ILT, groups of users can interact, share insights, and learn from each other by simply jumping into the session that best suits their needs and schedules.
“We continue to leverage TalentLMS for the benefit of all our learners.”
With TalentLMS, Wider Circle successfully adopted a streamlined approach to training, freeing them to focus on meeting learners’ needs rather than handling time-consuming administrative tasks. Thanks to TalentLMS’s intuitive interface, AI course creator, diverse library of ready-made courses, and automated training assignments, they now experience a 56% increase in learner engagement across mandatory and on-demand training.
