Customer Service & Cultural Awareness
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Navigating cultural differences can be tricky at times, especially when dealing with customers from around the world. How do your customer service teams ensure you’re meeting their cultural expectations for customer services while also being aware of the countless nuances?
There isn’t a one-size-fits-all approach, but there are things your teams can do to be more culturally aware. This course will help them deliver top-notch customer service while navigating cultural awareness.
What's covered
Common areas of cultural differences that customer-service teams often run into
Differences between a high-context and low-context culture in customer-service settings
Implementing strategies to ensure you avoid bias when dealing with customers
Why your teams need this course
Good customer service should navigate cultural differences and complexities to ensure all customers receive the same high-quality care. This course, suitable for anyone in senior customer-service roles or customer-account managers, will help them to avoid bias and respect cultural differences wherever they crop up.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
