Customer Success KPIs
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Your managers have got some sharp customer-support skills and a brilliant team alongside them already, but there’s always room for improvement, right? That’s how we grow as individuals, and it helps the business, too. That’s where Key Performance Indicators, or KPIs, come in.
By identifying your customer-success KPIs, your customer success managers can unlock a world of benefits. Defining your KPIs, then analyzing the data allows them to pinpoint areas for adjustment and fine-tuning. Once they’ve got a clear vision, setting specific goals and tracking improvement levels can make a significant impact on customer-satisfaction and retention rates. This course has been designed to explain what KPIs are and help your customer success managers take advantage of them to hit their goals.
What's covered
Relevant KPIs for customer success
Effective ways to measure customer success KPIs
How to analyze customer success KPI data to help achieve wider business goals
Why your teams need this course
Having clearly defined targets is a key part of developing ourselves and our teams. KPIs play a crucial role in providing clear visibility into our progress toward these targets. This course will guide your customer success managers in identifying the areas they need to focus on. It’ll also help them use that knowledge to drive themselves and others in their team toward shared goals.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
