The Role of the Account Manager in Customer Success
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Customer success is the top priority of any business. Existing customers must have their needs continuously met, so they stay loyal to a business, reducing customer churn. But, from a big department store to a small private business, providing dedicated care to each customer isn’t easy without a certain team member.
That’s where an account manager comes in. Account managers renew customer contracts by building and managing customer relationships. And, of course, by providing great service and meeting customers’ needs and wants. Doing so reduces customer churn, promotes customer success, and turns a customer on the fence into a loyal client.
What's covered
The responsibilities of an account manager
How an account manager builds and maintains customer relationships
What practical customer success tools an account manager has access to and how they use them
Why your teams need this course
This course is perfect for people who work to ensure customer satisfaction. They’ll learn about the responsibilities of an account manager, learn how they build and maintain customer relationships , and see what tools they use to do their job efficiently.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
