Managing a Team Conflict Effectively
Duration10
No. of mini-lessons2
ResourcesDevelopment Plan
Duration 10
No. of mini-lessons 2
Resources Development Plan
Course overview
Different opinions are healthy at work—it’s where progress and innovation come from. However, when there’s a heated disagreement in a team, it becomes uncomfortable for everyone. If conflicts aren’t resolved quickly, they can damage relationships and disrupt collaboration and productivity. Ultimately, this can affect the success of the business.
As leaders, managers are responsible for resolving conflicts, but that doesn’t have to be as difficult as it sounds. Recognizing the signs of a conflict is key, so they can spot it early. They should also understand when it’s the right time to step in. People respond best when they’re properly heard, so there are techniques managers can use to explore each side and come to a successful resolution.
This course was created to be used as practice for the skills the managers have learned in our course ‘Conflict Management’.
What's covered
Identifying conflict in the workplace
Knowing when to intervene
Managing conflict successfully
Why your teams need this course
If your managers lead a team or have people reporting to them, it’s likely that they’ll need to resolve a conflict at some point. In this course, they’ll practice spotting conflict at work and choosing the right time to get involved. They’ll also learn how to manage conflicts effectively in different situations.
