Connecting with Customers
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for companies. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere?
In order to retain customers at the front end, your retail teams need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If they do so, they’ll have more pleasant interactions and they’ll give the customers a better experience in store. This course can help your retail employees connect better with customers.
What's covered
The benefits of connecting with customers
How to make connections
How positive connections to customers can increase job satisfaction
Why your teams need this course
Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that your retail employees do get to build connections are limited and crucial. For teams that work in retail and deal with customers either online or in person, this course will help them upskill.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
