Tracking and Improving the Customer Experience
Train your customer service teams and managers on strategies to track and improve the customer experience with this course.
- Empathy
- Project Management
- Data Analysis
Course overview
How well do you understand your customers’ experience with your business? When customers have positive experiences, they’re more likely to make purchases from you. The only way to know for sure how your customers feel is to track their experience. And to offer great customer service, that experience should be the best it can be.
Customer service is an important part of the customer experience. It’s useful to understand the whole customer journey and where problems can occur. Tracking the customer experience is a great way to work out which parts of the journey need improvement and how well you’re meeting customer expectations. There are lots of ways that your teams can enhance the customer experience to attract new customers and keep loyal ones. This course will show them how.
What’s covered
- The difference between customer service and customer experience
- The importance of tracking and improving customer experience
- Strategies to track and improve customer experience
Why your teams need this course
This course is for anyone working in customer service who wants to create a great customer experience. They’ll learn how customer service fits into the customer experience, how important it is to track and improve the customer experience, and practical ways to measure and boost that experience.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
The Role of The Helpdesk
Train your teams on the role of the help desk in customer service with this online course.
Customer Service OKRs
Train your managers on identifying key customer service OKRs with this online course.
Customer Service & Chatbots
Train your managers on customizing your customer service chatbot. Show them how to determine what kind of chatbot the customers need.
