The Self-Service Experience
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Self-service checkouts are amazing pieces of technology, but we’ve all heard those dreaded words: “Unexpected item in bagging area.” Luckily, technology has improved over the years since they were introduced, so using them has become a lot easier. Because of this, you may have – or be getting – self-service checkouts in your own organization.
There’s no point bringing in self-service checkouts if they don’t resolve a customer need or are too complicated to use. And the same goes if they end up costing you more in time and money than traditional checkouts. So how do you know your self-service checkouts are right for your customers? This course will show you how.
What's covered
Key functions your customers need self-service checkouts to perform
How to identify potential pain points for your customers when using self-service checkouts
How to use self-service checkouts to improve your customers’ experience
Why your teams need this course
This course will benefit any individual within a retail business, at any level, where self-service machines are used or introduced. It’ll focus on identifying what functions your checkouts should perform, potential problems to be aware of, and how to use self-service checkouts on the floor to improve the customer experience.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
