Customer Success
Collection Overview
In order for your business to thrive, you need loyal customers. Customer loyalty comes with building good relationships with your customers. At the heart of this communication between your company and customers lies Customer Success.
This collection has been created to train your customer success teams on all the concepts they need in order for them to help your customers succeed. With this course collection, your customer success agents will understand the concept of Educating Customers and creating and maintaining Customer Loyalty. They will understand the concept and use of Customer Success KPIs, learn how to Reduce Customer Churn, understand How to Automate Customer Success Tasks, and more.
