Conflict Management
Duration15'
No. of mini-lessons6
ResourcesTakeaway Tasks
Duration 15'
No. of mini-lessons 6
Resources Takeaway Tasks
Course overview
Conflict can be hard to deal with, and sometimes the workplace can feel more like a battleground. It’s your leaders’ job to step in, but it can be tricky knowing when and how to do that. Some leaders ignore conflict altogether, which can lead to a toxic and damaging work environment for everyone, impacting productivity and, ultimately, the success of your business.
But conflict is just part of life. Having the skills to know when to step in and how to approach situations is a vital part of becoming a successful leader. This will help your team to work together and improve performance. This course will show your managers and leaders how to do that.
Your managers can practice their new skills from this course by also taking the course ‘Managing a team conflict effectively’.
What's covered
How to identify conflict in the workplace
How to know when to intervene
How to manage conflict successfully
Why your teams need this course
Although conflict can feel quite daunting, it’s normal – not everyone will agree with everything all of the time. As a good leader, identifying when conflict needs intervention is crucial. This course will help you pick the right time. Believe it or not, conflict can be great for highlighting issues and creating better understanding if it’s handled and resolved correctly. Using the tips in this course will help all leaders achieve that, regardless of experience.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
