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Increasing & Expanding MRR (Revenue Growth)

Train your teams on increasing MRR through customer-retention efforts with this online course.

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Customer Success KPIs

Train your customer success managers on defining and measuring relevant KPIs for customer success with this online course.

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Customer Success & Onboarding

Train your customer success teams on understanding the structured onboarding process and its impact with this course.

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The Role of The Helpdesk

Train your teams on the role of the help desk in customer service with this online course.

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How to Say ‘No’

Train your customer service team on proactively managing customer expectations with this online course.

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Customer Service OKRs

Train your managers on identifying key customer service OKRs with this online course.

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Customer Service & Chatbots

Train your managers on customizing your customer service chatbot. Show them how to determine what kind of chatbot the customers need.

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Customer Service Mindset

Train your customer service teams on improving their customer-service mindset with this online course.

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Gaining Meaningful Feedback

Train your managers and employees on understanding how to gain meaningful feedback from customers with this online course.

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Prioritization & Time Management

Train your managers and team leaders on prioritization and time management with this online course.

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Customer Service Teamwork & Collaboration

Train your customer service teams on following and developing communication strategies with this course.

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Different Types of Interactions

Train your teams on understanding customer interactions and on handling common customer service scenarios.

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Customer Service & NPS

Train your customer service managers on net promoter scores. Help them implement strategies to improve your NPS with this course.

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Customer Service & Cultural Awareness

Train your customer service teams on cultural awareness and on ensuring they avoid bias when dealing with customers with this course.

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Using Data in Customer Service

Train your customer service managers on analyzing and utilizing customer data with this online course.

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