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Dealing with the End of a Customer Relationship (Offboarding)

Train your customer success teams on dealing with the end of a customer relationship with this online course.

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Social Proof: Testimonials & Case Studies

Train your employees and managers on understanding the different forms of social proof with this online course.

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The Role of the Account Manager in Customer Success

Train your staff on understanding the role of the account manager in customer success with this online course.

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Reducing Customer Churn

Train your customer success teams on customer churn. Show them how to manage customer churn with this online course.

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Educating Customers

Train your customer success managers on educating customers with this online course.

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Increasing & Expanding MRR (Revenue Growth)

Train your teams on increasing MRR through customer-retention efforts with this online course.

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Customer Success KPIs

Train your customer success managers on defining and measuring relevant KPIs for customer success with this online course.

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Customer Success & Onboarding

Train your customer success teams on understanding the structured onboarding process and its impact with this course.

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The Role of The Helpdesk

Train your teams on the role of the help desk in customer service with this online course.

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How to Say ‘No’

Train your customer service team on proactively managing customer expectations with this online course.

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Customer Service OKRs

Train your managers on identifying key customer service OKRs with this online course.

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Customer Service & Chatbots

Train your managers on customizing your customer service chatbot. Show them how to determine what kind of chatbot the customers need.

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Customer Service Mindset

Train your customer service teams on improving their customer-service mindset with this online course.

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Gaining Meaningful Feedback

Train your managers and employees on understanding how to gain meaningful feedback from customers with this online course.

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Prioritization & Time Management

Train your managers and team leaders on prioritization and time management with this online course.

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