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Customer Service is not a Cost Center

Train customer service managers and leaders on turning customer service into a profit center with this course.

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Tracking and Improving the Customer Experience

Train your customer service teams and managers on strategies to track and improve the customer experience with this course.

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Empowering Customer Service

Train your managers in the meaning of empowered customer service and teach them how to empower customer service with this course.

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Managing Remote Customer Service Teams

Train team leaders and managers on the challenges of running a remote customer service team. Teach them how to overcome them.

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Customer Service through Social Media

Train your customer service teams on using social media to engage with customers with this course.

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Self-Service Customer Management

Learn the advantages of providing good customer self-service. Teach your managers how to improve self-service customer management.

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High-Touch Customer Service

Understand the benefits of offering high-touch customer service and learn how to create a high-touch experience for customers.

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Anticipating Customers’ Needs

Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.

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Customer Service Coaching

Train customer service managers and team leaders on 1 -to-1 coaching and group training with this course.

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Understanding Customer Types (Personas)

Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.

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Social Media: Hints & Tips (on what to avoid)

Train everyone on the types of content that could be considered inappropriate on social media with this course.

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LinkedIn and Social Media Networking

Learn how to evaluate your current use of social media networking tools and understand the features of LinkedIn compared to other platforms.

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LinkedIn: Using your Best Profile to Promote your Business

Learn how to create a high-quality LinkedIn company page and build meaningful business relationships through high-value posts and featured content.

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Building Your Personal Brand

Learn how to build your personal brand and how to recognize the brand-building opportunities available to you with this course.

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Social Skills

Train everyone on social skills, and teach them how to create a plan to boost their social skills with this course.

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