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With a TalentLibrary subscription, you get access to all collections and courses

Raising Low Self-Esteem

Train everyone on the signs of low self-esteem and show them techniques that will help them raise it with this course.

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Dealing with Grief

Train everyone on the feelings grief can bring. Teach them how to use support techniques with this course.

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Stress, Fear, and Panic

Train everyone on the signs that show stress, fear, or panic might be taking over. Show them ways to manage these feelings with this course.

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Feeling Lonely

Train everyone on the signs of loneliness, and teach them steps that will help them fight the feeling of loneliness with this course.

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Breathing Techniques to Relax

Train your teams on breathing techniques that promote relaxation. Help everyone understand how these techniques can help them relax.

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Customer Service is not a Cost Center

Train customer service managers and leaders on turning customer service into a profit center with this course.

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Tracking and Improving the Customer Experience

Train your customer service teams and managers on strategies to track and improve the customer experience with this course.

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Empowering Customer Service

Train your managers in the meaning of empowered customer service and teach them how to empower customer service with this course.

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Managing Remote Customer Service Teams

Train team leaders and managers on the challenges of running a remote customer service team. Teach them how to overcome them.

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Customer Service through Social Media

Train your customer service teams on using social media to engage with customers with this course.

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Self-Service Customer Management

Learn the advantages of providing good customer self-service. Teach your managers how to improve self-service customer management.

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High-Touch Customer Service

Understand the benefits of offering high-touch customer service and learn how to create a high-touch experience for customers.

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Anticipating Customers’ Needs

Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.

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Customer Service Coaching

Train customer service managers and team leaders on 1 -to-1 coaching and group training with this course.

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Understanding Customer Types (Personas)

Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.

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