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Nurturing Customer Relationships

Learn about the importance of good customer relationships, the consequences of bad ones, and what you can do to help nurture them.

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Practicing Positivity

Learn how to interact with every customer in a positive manner, and see how positive energy can make problem-solving easier.

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Achieving Clarity

If you deal with customers in any capacity, then achieving clarity in your communication is an absolute must. Learn how to with this course.

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Maintaining Composure

Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.

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Phishing and Anti-Spam Software

Learn about the dangers that phishing scammers pose to individuals and organizations, as well as how to spot and avoid them.

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Social Engineering

Discover how social engineering works in information security, and how you can protect yourself from attacks by cyber criminals.

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Internet of Things Attacks

While “smart” devices may make our lives more convenient, they’re also vulnerable to cyberattacks. Learn how to protect your devices.

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Security and Compliance Audits

Discover how regular and thorough security and compliance audits can help preserve and secure both personal and company data.

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Growth Mindset

See how you can implement a growth mindset in both your professional and personal life, and experience the resulting benefits.

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What is a Millennial (including values)

Millennials make up a huge part of the workforce, so getting to know them and their values is critical for managing a successful team.

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Communicating with a Millennial

As technology changes, so does the way we communicate with each other. Learn about the methods of communication that millennials use.

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Training Millennials

With the rise of technology, learning and development has also changed. That means that your training approach should adapt as well.

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The 7 Skills of Critical Thinking

Develop your critical thinking skills and keep up with the rapidly changing business world that’s full of problems to be solved.

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Creative Thinking

Discover ways to hone your creative thinking skills and apply them to solving problems and addressing challenges at work.

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Critical Observation

Discover how sharp critical observation skills can help you spot and prevent workplace issues, and help solve problems that arise.

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