Cultural Competence
Duration10'
No. of mini-lessons4
ResourcesDevelopment Plan
Duration 10'
No. of mini-lessons 4
Resources Development Plan
Course overview
Diverse workplaces are wonderful to work in. All those different points of view can help teams to innovate and grow together. And everyone has the right to work somewhere they feel respected and welcome. Team leaders and managers need to make sure they communicate in a way that contributes to a positive workplace culture, where everyone feels supported and understood. But how can they make sure they communicate respectfully and sensitively with people from a variety of cultural backgrounds? And how can they recognize any cultural bias present in their approach?
Cultural competence involves developing their awareness of cultural differences, so they can communicate effectively with people from a range of backgrounds. It can help them encourage collaboration, and strengthen relationships with colleagues, external partners, and customers. And it’ll allow them to adapt to different cultural contexts with sensitivity, by challenging their own cultural bias.
What's covered
How to recognize their cultural biases and their impact on communication
The Hofstede’s and Trompenaars’ cultural dimensions
The important personal skills for cross-cultural interactions
Why your teams need this course
This course is ideal for team leaders, managers, business leaders, or executives. It’ll help them recognize their cultural biases, so they can overcome them and communicate effectively with colleagues and customers. It’ll explore cultural dimensions. Also, it'll introduce them to the skills they need to develop to overcome communication barriers and promote cultural sensitivity in the workplace culture.
