Customer Service Teamwork & Collaboration
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
“Teamwork makes the dream work”. Basically, things are much easier, more efficient, and effective when you work as a team to solve a problem or come up with a great idea.
Customer service is generally thought of as a very one-on-one experience. A customer tells your customer service team their issue, and your teams try to deal with it the best they can, even if there are difficulties. But it doesn’t have to be like that. Collaboration and teamwork absolutely have a place in customer service and can ensure customers receive top-quality care. This course will tell your customer service teams everything they need to know about collaborative customer service.
What's covered
How to follow methods and develop communication strategies to create a collaborative customer service environment
Best practice for better communication between customer service and the rest of the company teams
Recognizing and developing key skills for teamworking
Why your teams need this course
Collaboration may not seem like an obvious part of customer service, but it’s a very useful tool to ensure customers are dealt with efficiently and effectively. Suitable for those in customer success roles, your teams will learn how to collaborate with others within the customer service team and the benefits that will bring to the customers and their own performance.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
