Prioritization & Time Management
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
In all jobs, managing time and getting priorities straight is essential. But in customer service, employees have the added pressure of keeping the customers satisfied.
If they get their priorities wrong, your teams won’t be wasting just their time. This course will help your customer service employees improve their time management and prioritization, so they can be as efficient and effective as possible.
What's covered
Time-management techniques to improve efficiency
Delegation strategies to balance administrative responsibilities with direct customer support
Time-management technology tools, such as customer-service software, knowledge bases, etc.
Why your teams need this course
Customers contact customer service about a wide range of issues, and dealing with them at random just isn’t effective. This course will help improve efficiency in your customer service team and give you practical advice on the best way to prioritize customer-service tickets.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
