Reducing Customer Churn
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Customer churn measures how many customers the company loses during a certain time. And no one wants to see a high customer churn figure – it means customers have stopped buying! So understanding why customer churn happens is important, because only then can you take steps to reduce it.
Customer churn happens for lots of reasons, from customer-service issues to a bad economy. When customers decide to stop buying, it can have a negative effect on business growth. But there are ways to reduce churn, such as engaging more with customers. And you can also manage customer churn so that the organization can bounce back after it happens.
What's covered
Why customer churn happens and its impact on the business you work for
The early warning signs of customer churn and the best strategies to reduce it using data
How to manage customer churn when it does happen
Why your teams need this course
Customer churn is never good for business, but sometimes it simply can't be helped. This course is useful for customer success managers, account managers, and anyone working in a senior customer role. It’ll show them why customer churn can be harmful for the business, effective ways to manage an unexpected loss of customers, and how to bounce back when it happens.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
