Self-Service Customer Management
Duration15'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 15'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Do you ever wonder why you’re still overwhelmed by calls in customer service, even though your company has self-service solutions? Most customers prefer self-service, but they still need to contact you if they can’t find the answers to their questions. That’s where self-service customer management comes in.
When it’s done well, self-service gives customers a better experience, and helps customer-service employees be more efficient. When it’s not done well, it can frustrate customers and add stress to employees. Fortunately, there are lots of methods you can use to boost the self-service experience.
What's covered
The differences between good self-service and bad self-service
The advantages of providing good customer self-service
How to improve self-service customer management
Why your teams need this course
This course is perfect for business owners and managers who want to deliver a better self-service experience. You’ll learn the difference between good and bad self-service, the benefits of giving a good self-service experience, and some methods to improve the management of self-service customers.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
