The Incident Manager’s Tool Kit
Duration15'
No. of mini-lessons4
ResourcesWorkbook
Duration 15'
No. of mini-lessons 4
Resources Workbook
Course overview
Have you ever had a crisis of confidence during an incident? You know, when everyone’s looking at you hopefully, waiting for you to think of a solution to a problem? You’re supposed to say something strong and reassuring, but you’re just not sure what to do. It’s uncomfortable at best. But, at worst, it could leave you, and everyone else, in a panic, and your recovery plans in disarray.
No matter how confident your managers are in their job, it is difficult to navigate incidents, because everyone’s suddenly thrown right out of their comfort zone. So, they need to develop and practice a range of skills, steps, and techniques, to make sure everything’s handled as smoothly as possible. This course will show them how.
What's covered
The essential skills needed for successful incident management
The steps of incident management
How to adopt strategies and advice to improve your incident management effectiveness
Why your teams need this course
Incident management needs to be a big part of every manager’s leadership tool kit. This course will explore the skills they’ll need, and the steps to take, to manage incidents effectively. And by using the tips and strategies in this course, they’ll be able to improve their incident management skills, to help ensure they manage future incidents successfully.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
