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How can L&D pros tackle 2025’s challenges? Future of work expert Brent Skinner reveals what’s next for workplace training in the new year and beyond.
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Sales & Service
Understand the benefits of offering high-touch customer service and learn how to create a high-touch experience for customers.
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.
Train customer service managers and team leaders on 1 -to-1 coaching and group training with this course.
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Train your retail teams on why product knowledge is important and how to improve it with this course.
Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.
Train your retail teams on the benefits of following procedures and on different types of retail policies with this course.
Train your retail teams on the benefits of helping others and teach them how to help customers with this course.
Train your retail teams on why situations become stressful and how to handle them in the workplace.
Teach your sales team the importance of greeting customers correctly, and help them understand how to improve customer experience.
Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.
Help your retail team learn how to greet customers at the cash register and how to find opportunities to upsell with this course.
Train your team on commercial awareness and its importance, and help them use techniques to improve their commercial awareness.
Train your retail teams on how to connect with customers well, and why connecting well with customers is so important.
Improve your sales skills and close more deals by learning how to build a good rapport with prospective customers.
